Shipping policy

Lowkey · getting it to you 🖤

We dispatch fast and we keep the timelines honest — no inflated promises, just when to actually expect it.

All Pakistan orders · registered courier

When we dispatch
  • Same-day: order by 12:00 PM (PST) and it ships the same day via a registered courier.
  • Next-day: order after 12:00 PM and it ships the next working day.
  • Sundays & national holidays: orders are processed and shipped the following working day.
How long delivery takes

Delivery typically takes 1 to 5 working days. Heads up — there are no deliveries on Sundays.

Peak seasons & big sales

During peak shopping seasons or mega-sale events, delivery can take up to 7 working days thanks to the higher order volume. We'll always get it moving as quick as we can.

Tracking question or a parcel running late? Message us on WhatsApp at 0325-3484820 or Team@lowkeypk.com.

tags. Let me inspect exactly what survived. javascript_tool javascript_tool Live check is back — and it's revealing. The good news: the brand voice is live and the symbols render perfectly (the · and — show clean, no mojibake). But Shopify's policy editor stripped the

Lowkey · the fine print, kept human

Exchange & Return

We make pieces we'd wear ourselves, and we want you in the right one. So if the fit's off, we'll sort it — here's exactly how it works. No fine-print traps, just the real terms.

Questions? We're on WhatsApp, IG, and email below.

The short version

All sales are final, so we don't do refunds. We do do exchanges — you've got 7 days from the day your order lands to ask for one.

What's eligible

For an exchange to go through, the piece needs to come back the way it left us:

  • Unused, unwashed, and undamaged
  • With all original tags and packaging intact

A few things that won't qualify: anything used, washed, altered, or damaged, and accessories (these aren't eligible for exchange).

How to start one

Reach out and we'll take it from there:

Bought it on sale?

If you bought during a sale, promo, or markdown, the exchange is processed at the item's current selling price.

Damaged, wrong, or defective

Got something that isn't right? Tell us within 2 days of delivery with clear photos of the issue, and we'll make it good.

Who covers the courier

If the exchange is down to sizing, a change of mind, or anything that isn't on us, the courier charges for sending it back and getting the new one are covered by you. If the mistake was ours, that's on us.

How long it takes

Once your return reaches us and passes a quick inspection, the replacement goes out. Exchange processing usually takes 5–10 business days after we receive the returned parcel.

Lowkey reserves the right to decline exchange requests that don't meet the conditions above. Anything unclear — just message us, we'd rather talk it through. 🖤
C'est la vie 🖤