Privacy policy

Last updated: 21 June 2026

Your trust is the whole thing — here's a straight account of what we collect, why, and the control you keep over it.

Lowkey operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Lowkey is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, financial account information, transaction details, form of payment, and payment confirmation.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include when you contact us, for example a customer support inquiry.
Device information including details about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Where this information comes from

Directly from you when you create an account, use the Services, communicate with us, or otherwise provide your information.
Automatically through the Services from your device and through cookies and similar technologies.
From our service providers who collect or process information on our behalf.
From our partners or other third parties.

How we use your personal information

Provide, tailor, and improve the Services — process payments, fulfill orders, manage your account, arrange shipping, handle returns and exchanges, enable reviews, and personalize your experience.
Marketing and advertising — send promotional communications and show you relevant online ads, including based on your activity with us.
Security and fraud prevention — authenticate your account, secure payments, and detect or act on fraudulent or unsafe activity.
Communicating with you — provide support and maintain our relationship with you.
Legal reasons — comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With Shopify, vendors, and other providers who perform services on our behalf (e.g. payment processing, analytics, customer support, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
When you direct or consent to disclosure, such as to ship you products or through social media or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations, and to protect or defend our rights and the rights of our users.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy, and you may exercise certain rights via the Shopify Privacy Portal.

Third-party websites and links

The Services may link to sites operated by third parties. If you follow links to sites we don't control, review their privacy and security policies. We are not responsible for the privacy, security, or content of such sites, and our inclusion of links does not imply endorsement.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with their information, contact us using the details below and we'll delete it.

Security & retention of your information

No security measures are perfect or impenetrable, and information sent to us may not be secure in transit, so please don't use unsecure channels for sensitive information. How long we keep your information depends on factors like maintaining your account, providing the Services, and meeting legal obligations.

Your rights & choices

Depending on where you live, you may have some or all of these rights. They are not absolute and may apply only in certain circumstances.

Access / know — request access to the personal information we hold about you.
Delete — request that we delete personal information we maintain about you.
Correct — request that we correct inaccurate personal information.
Portability — request a copy of your information, with certain exceptions.
Manage communications — opt out of promotional emails any time via the unsubscribe link; we may still send non-promotional emails about your account or orders.

To exercise any of these rights, contact us using the details below. We won't discriminate against you for exercising them, and we may need to verify your identity first.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal or to lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed to provide an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We'll post the revised policy here and update the "Last updated" date.

Contact

Questions about our privacy practices, or want to exercise your rights? Call 0325-3484820 or email Team@lowkeypk.com.